Privacy Policy

Last updated: 1 March 2026

MoveHaul Freight Pty Ltd (ABN 41 207 583 926), referred to throughout this document as "MoveHaul", "we", "us", or "our", is committed to protecting the privacy of individuals whose personal information we handle. This Privacy Policy explains how we collect, use, disclose, store, and otherwise manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our freight forwarding, customs brokerage, warehousing, or related logistics services, or by using our website at movehaul.biz, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

In the course of providing freight forwarding and logistics services, we may collect the following categories of personal information:

Information You Provide Directly

• Full name, job title, and company name
• Contact details including email address, phone number, and postal address
• Australian Business Number (ABN) and other business identifiers
• Shipping instructions, cargo descriptions, and consignment details
• Identification documents required for customs clearance, such as passport copies or import permits
• Payment information including bank account details and credit card numbers
• Correspondence and communications sent to us via email, phone, or our website contact forms

Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on our website, and referral URLs
• Cookie data and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties

We may receive personal information from shipping lines, airlines, customs authorities, overseas forwarding agents, insurance underwriters, and credit reporting bodies where necessary to facilitate your shipment or assess creditworthiness.

2. How We Use Your Information

We collect and use personal information for the following purposes:

• Arranging and managing freight forwarding, customs clearance, warehousing, and transport services
• Preparing shipping documentation including bills of lading, commercial invoices, and customs declarations
• Communicating with you about shipment status, service updates, and operational matters
• Processing payments, issuing invoices, and managing accounts receivable
• Complying with Australian and international trade regulations, including requirements of the Australian Border Force, Department of Agriculture, and foreign customs authorities
• Assessing and managing credit risk for trade account customers
• Responding to enquiries and providing customer support
• Improving our services, website functionality, and user experience
• Sending marketing communications where you have opted in to receive them

3. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and only to the extent required to fulfil our services:

• Shipping carriers and transport providers: airlines, ocean carriers, trucking companies, and rail operators involved in moving your cargo
• Overseas forwarding agents and partners: our network of international agents who coordinate shipments at origin or destination
• Government and regulatory bodies: Australian Border Force, Department of Agriculture, Fisheries and Forestry, and equivalent foreign authorities for customs clearance and compliance
• Insurance providers: where cargo insurance has been arranged on your behalf
• Financial institutions: for payment processing and letters of credit
• Professional advisers: our lawyers, accountants, and auditors where required
• IT service providers: who host our systems, provide cloud storage, or support our transport management software

Where personal information is transferred overseas — which is common in international freight forwarding — we take reasonable steps to ensure that the overseas recipient handles your information consistently with the APPs. Transfers typically occur to countries where your cargo originates from or is destined to.

We will not sell your personal information to third parties for marketing purposes.

4. Data Security

We take the security of your personal information seriously and implement a range of safeguards to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure, encrypted storage of digital records with access restricted to authorised personnel
• SSL/TLS encryption for data transmitted through our website
• Password protection and multi-factor authentication for internal systems
• Regular security assessments and updates to our IT infrastructure
• Physical security of our offices and warehouse facilities, including restricted access and surveillance
• Staff training on data handling obligations and privacy awareness

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customs and shipping records are typically retained for a minimum of five years in accordance with Australian customs legislation and taxation requirements.

5. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you by submitting a written request
• Request correction of any personal information that is inaccurate, out of date, incomplete, or misleading
• Opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
• Lodge a complaint if you believe we have breached the APPs

We will respond to access and correction requests within 30 days. In some circumstances, we may refuse access where permitted by law — for example, where providing access would unreasonably impact the privacy of other individuals.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyse traffic patterns. For comprehensive information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

7. Contact Us

If you have questions about this Privacy Policy, wish to make an access or correction request, or want to lodge a privacy complaint, please contact our Privacy Officer:

MoveHaul Freight Pty Ltd
Privacy Officer
Suite 12, 88 Baxter Road
Mascot NSW 2020, Australia

Email: info@movehaul.biz
Phone: (02) 9123 4567

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make material changes, we will publish the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your personal information.

This policy was last reviewed and updated on 1 March 2026.