Terms and Conditions

Last updated: 1 March 2026

These Terms and Conditions ("Terms") govern all freight forwarding, customs brokerage, warehousing, transport, and related logistics services ("Services") provided by MoveHaul Freight Pty Ltd (ABN 41 207 583 926), referred to as "MoveHaul", "we", "us", or "our". The person or entity engaging our Services is referred to as "the Customer", "you", or "your".

These Terms are based on the standard trading conditions recommended by the International Federation of Freight Forwarders Associations (FIATA) and the Customs Brokers and Forwarders Council of Australia (CBFCA), adapted to reflect our specific operations and Australian law.

1. Acceptance of Terms

By requesting a quotation, issuing shipping instructions, delivering goods to our care, or otherwise engaging our Services, you accept and agree to be bound by these Terms. These Terms apply to all transactions between MoveHaul and the Customer unless expressly varied in writing and signed by an authorised representative of MoveHaul.

Where these Terms conflict with any terms on the Customer's purchase orders, correspondence, or other documentation, these Terms shall prevail unless MoveHaul has expressly agreed in writing to alternative conditions.

2. Description of Services

MoveHaul acts as a freight forwarder and logistics service provider. Unless otherwise agreed in writing, we act as an agent arranging the carriage of goods on behalf of the Customer. Our Services may include, but are not limited to:

• Arranging international and domestic air, ocean, road, and rail freight transport
• Customs brokerage and clearance services, including tariff classification and duty calculation
• Preparation and processing of shipping documentation, including bills of lading, airway bills, and certificates of origin
• Warehousing, container packing, unpacking, and distribution services
• Cargo insurance arrangement on behalf of the Customer
• Project cargo management for oversized and heavy-lift shipments
• Advisory services related to international trade compliance and logistics planning

MoveHaul does not itself carry goods and is not a common carrier. Where we arrange carriage, the goods are carried subject to the terms and conditions of the relevant carrier, which may limit or exclude liability.

3. Quotations and Pricing

All quotations provided by MoveHaul are estimates only and are subject to the following conditions:

• Quotations are valid for 14 days from the date of issue unless otherwise stated
• Quoted rates are based on information provided by the Customer at the time of enquiry, including cargo dimensions, weight, commodity type, and desired routing
• MoveHaul reserves the right to adjust quoted rates if the actual cargo details differ materially from those originally provided, or if there are changes in carrier rates, fuel surcharges, exchange rates, government charges, or port and terminal fees between the date of quotation and the date of shipment
• Additional charges may apply for services not included in the original quotation, such as demurrage, detention, storage, fumigation, re-delivery, or government inspection fees
• All prices are quoted in Australian Dollars (AUD) unless otherwise specified and are exclusive of Goods and Services Tax (GST), which will be added where applicable

Payment terms are 14 days from the date of invoice unless a written credit agreement has been established. MoveHaul reserves the right to require advance payment or a deposit before commencing Services for new customers or high-value shipments. Interest may be charged on overdue accounts at a rate of 2% per month.

4. Customer Obligations

The Customer agrees to:

• Provide accurate and complete information regarding the nature, weight, dimensions, value, and any hazardous properties of the goods
• Ensure that goods are properly packed, labelled, and suitable for transport by the agreed mode of carriage
• Provide all necessary documentation, permits, licences, and authorities required for the export, import, or transit of the goods
• Comply with all applicable laws and regulations, including customs, biosecurity, and trade sanctions requirements
• Indemnify MoveHaul against any claims, losses, damages, or penalties arising from inaccurate or incomplete information provided by the Customer

5. Liability Limitations

MoveHaul's liability for loss of or damage to goods is limited as follows:

• Where MoveHaul acts as an agent arranging carriage, our liability is limited to proving that we exercised due diligence in selecting reputable carriers and service providers. The carrier's own terms, conditions, and liability limits will apply to the carriage of goods.
• Where MoveHaul is deemed to be acting as a principal (i.e., performing carriage or warehousing in its own name), our liability for loss or damage shall not exceed the lesser of the market value of the goods at the time of loss, the cost of repair or replacement, or AUD 2.00 per kilogram of gross weight of the goods lost or damaged.
• MoveHaul shall not be liable for any indirect, consequential, or special damages, including loss of profit, loss of market, loss of use, or business interruption, howsoever arising.
• MoveHaul shall not be liable for any loss or damage arising from acts, omissions, or instructions of the Customer, inherent vice or defect of the goods, insufficient or defective packing, or any event beyond our reasonable control.

6. Insurance

Goods are not insured by MoveHaul unless the Customer has specifically requested cargo insurance in writing and we have confirmed the arrangement. Where insurance is arranged by MoveHaul, the terms and conditions of the insurance policy shall govern any claim, and MoveHaul acts solely as an intermediary between the Customer and the insurer.

We strongly recommend that all customers arrange comprehensive marine cargo insurance for international shipments. Carrier liability is often limited to minimal amounts under international conventions such as the Hague-Visby Rules, the Montreal Convention, or the CMR Convention, and may not adequately cover the full value of your goods.

7. Claims

Any claim for loss of or damage to goods must be notified to MoveHaul in writing within the following timeframes:

• Visible damage: at the time of delivery, noted on the delivery receipt or proof of delivery
• Non-visible damage: within 7 days of delivery
• Non-delivery or loss: within 21 days from the expected delivery date
• All other claims: within 14 days of the event giving rise to the claim

Claims not notified within these periods may be rejected. All claims must be supported by relevant documentation, including proof of value, photographic evidence of damage, and copies of any delivery receipts or carrier reports. Legal proceedings arising from any claim must be commenced within nine months of the date of delivery or the expected date of delivery.

8. Lien

MoveHaul has a general and particular lien on all goods in our possession, custody, or control, and on any documents relating to those goods, for all amounts owed to MoveHaul by the Customer, whether or not those amounts relate to the specific goods in question. If any amounts remain unpaid for 28 days after a written demand for payment, MoveHaul may sell or dispose of the goods and apply the proceeds to the outstanding debt, with any surplus returned to the Customer.

9. Force Majeure

MoveHaul shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes or industrial action, government actions or sanctions, port closures or congestion, carrier insolvency, severe weather, fire, flood, or disruption to IT systems caused by cyberattack.

In the event of a force majeure event, MoveHaul will take reasonable steps to mitigate the impact and keep the Customer informed of any delays or changes to the agreed Services.

10. Termination

Either party may terminate an ongoing service arrangement by providing 30 days' written notice to the other party. MoveHaul may terminate or suspend Services immediately and without notice if:

• The Customer fails to pay any invoice by the due date
• The Customer breaches any material term of these conditions
• The Customer becomes insolvent, enters administration, or has a receiver appointed
• Continuing to provide Services would expose MoveHaul to legal liability or regulatory sanction

Termination does not affect any rights or liabilities that have accrued prior to the date of termination. The Customer remains liable for all charges incurred up to and including the date of termination, as well as any costs necessarily incurred by MoveHaul in winding down Services.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that the Customer may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other statutory rights that cannot be excluded by agreement.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

MoveHaul Freight Pty Ltd
Suite 12, 88 Baxter Road
Mascot NSW 2020, Australia

Email: info@movehaul.biz
Phone: (02) 9123 4567